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Doug, Attached are the pictures from my recent installation of your vault door. I should mention that the information you provided was a bit misleading - you said the installation should take less than an hour. After we got the door in place, it actually took about 15 minutes and would have taken less time The door arrived exactly as promised, on time and in good condition, and I have to say it exceeded my expectation - which was probably because you were a very easy person to do business with and I tend to be skeptical when dealing with someone for the first time (hence, I typically prepare myself for a disappointment). In this regard, I should mention that the word "disappointment" never got mentioned when dealing with you and your company. I was always able to reach someone at Smith Security Safes whenever I had questions about product, installation, delivery, etc. (before, during and after the sale). Instead of a vacant space, I now have a vault that provides: a secured wine vault, a panic room, a hurricane shelter and a whole lot of extra resale value for the home I just built and plan to sell next year. One last note, even though I am a home builder, I believe that anyone who has ever used a ratchet can install one of your doors. I will mention that the most important consideration, is what you warned me of - making sure that you have adequately prepared for the door before placement and to ensure that you have enough manpower and clearance to deliver the door from the vehicle Photos Below... Regards,
Hello Doug, I called you about three or four weeks ago about my house burning. I'm sending you pictures of the house any my Smith gun safe. I had a 36 gun safe with the fire board lining, which saved my guns. It done its job. I never thought I would need it for a fire but I did. Please send me a price on your Oak Plus safe for 45 guns... John Upton
Dear Doug Hi Doug!: Hi Doug, Dear Doug, I just wanted to take a minute to praise your product. In Feb. of 2006, we unfortunately had a house fire. There was snow on the ground and we live on top of a mountain, so the fire trucks never got any water to the site. My vault was in the basement and had 12" concrete walls and ceiling with your heavy vault door installed. There was about 6 feet of red hot material on top of and surrounding the vault. The next day after the fire we tried for hours to get through the vault door. pulling with a tractor and using several types of cutting tools we were wasting our time and did nothing but tear up our tools. We finally cut a hold through the middle of the door to gain access to the vault. The good part of the story was everything in the vault was OK. Tears came to my eyes when I saw the family Bible, which was brought over on the Mayflower, and it was fine. All of my weapons were serviceable. there was some smoke damage, but I truly believe if I would have sealed the door better, I would have had no damage. As you know, I recently bought 2 new vault doors from you. I am confident that once I seal these properly, all of my goodies are safe, thanks to Smith Security Safes Thank you very much for the great products, I will always recommend your doors to anyone who wants their set-up bulletproof. Berryville AR I bought my safe from Smith around 1986 and I just want to say since day one I have loved it and still do. I looked everywhere for an affordable secure safe and Smith's was the winner. Just wanted to drop a line to you guys and say thanks for a well made and durable safe that has offered me security for my weapons for years. Baton Rough, LA Mr. Smith I thought I's drop you a note to let you know how satisfied I am with my new safe. I understand that Tyler mad the safe. I met him when he delivered it here to the house. He did an excellent job and was very professional installing it for me. Thank you again mmmDoug, Wanted you to know that I am a very happy customer, just as you and your foreman ? stated the safe was unloaded with one other guy tipped right off used the steel rollers to place the safe and I love it. In this fast pace world no-one wants to take time to talk/sell/show concern; well you did all this! It makes me feel good to deal with a per son not just a company. Even with a house alarm system it gives more relief when leaving and especially when returning home that all is well. If you need any reference for any future sales feel free to have them e-mail me... Thank you
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