Smith Security Vault Doors and Gun Safes

Hi Doug,
Just a quick note that my magnum vault door is installed and fits perfectly. Installation was super easy (considering it weighs 1000 lbs!) and everything works great. I appreciate your working with me to design this custom size door. I will gladly recommend Smith Security Safes to anyone looking for an affordable solid door or safe with great customer service. Feel free to use this as a recommendation.
All the best,
George
Tolland CT

Hi Doug

We just (20 minutes ago) set my magnum safe door. It was a breeze other than getting enough guys to stand it up (dang thing was heavy) and move it in place. Installing it was so very easy. It looks great and I feel so much better (when my guns are inside). It really added to the look of the building and looks so professional. I hope I never write to you about how strong or fireproof it is but I will say that I am a very pleased customer. Please list me as a reference if needed.

Sincerely,
Mike

Mr. Smith,

The Vault door which I purchased from your company arrived exactly when you said it would. Saturday we installed the vault door. The door is perfect in every way. The size was exactly right. The flange was exactly right (I'm glad that you asked about making it one piece. It was very easy to install the door and the one piece flange looks great. The finish on the door (inside and outside) is perfect! The door opens and closes easily and the combination lock is exactly what we wanted. My customer could not be more pleased, and that pleases me.

Rest assured, next time I need a safe or vault door, your company will be the only one I call.

Also, you may ignore the e-mail I sent asking about the combination and the resetting tool. I found both attached to the door, just as you said they would be.

Please feel free to reproduce this note in your advertising and I would be glad to provide a reference to any of your potential customers. My contact information is listed below.

Thanks again for all of your help with this door and for your outstanding customer service.

Chris

Mr. Smith,

Thank you for all of your help with this project. This is my first Vault door and I want to get it right -the first time.

You might be interested to know that I researched several companies looking for the one I wanted to do business with. I narrowed the list to 4 and checked references and BBB's. One of the ones I checked out was Private Security Products. I sent them an inquiry and started my research. I couldn't find any company information so I scratched them f rom my list. After I ordered my vault door from you, Chris with private Security Products sent me several e-mails politely asking why I did not choose his company. I replied with my list of my reasons, one of which was that I suspected that he did not build anything. He replied that I was correct and asked if I would tell him who I went with any why. I told him. He replied that he had tried to sell your stuff and that "it was very good but a little expensive". He went on to say that many customers only look at price.

You might also like to know that, during my research phase, I asked a friend of mine for recommendations. His name is Mike and he is some sort of world champion pistol shooter. He just defended his seniors title for the 4th time. Anyway, while he does not have any of your equipment (yet), he knew 4 people who do. I contacted all 4 of them and all were pleased with their safes and would buy your product again. That's why I came to you.

Chris
CEG Services Inc.

Doug,

Attached are the pictures from my recent installation of your vault door. I should mention that the information you provided was a bit misleading - you said the installation should take less than an hour. After we got the door in place, it actually took about 15 minutes and would have taken less time
except that I am very cautious.

The door arrived exactly as promised, on time and in good condition, and I have to say it exceeded my expectation - which was probably because you were a very easy person to do business with and I tend to be skeptical when dealing with someone for the first time (hence, I typically prepare myself for a disappointment). In this regard, I should mention that the word "disappointment" never got mentioned when dealing with you and your company. I was always able to reach someone at Smith Security Safes whenever I had questions about product, installation, delivery, etc. (before, during and after the sale).

Instead of a vacant space, I now have a vault that provides: a secured wine vault, a panic room, a hurricane shelter and a whole lot of extra resale value for the home I just built and plan to sell next year. One last note, even though I am a home builder, I believe that anyone who has ever used a ratchet can install one of your doors. I will mention that the most important consideration, is what you warned me of - making sure that you have adequately prepared for the door before placement and to ensure that you have enough manpower and clearance to deliver the door from the vehicle
to its ultimate placement. I like having a home for sale that is differentiated from the others on the market. It's a pleasure doing business with you and I have no doubt that we will be doing business again.

Photos Below...

Regards,
Tom

Hello Doug,

I called you about three or four weeks ago about my house burning. I'm sending you pictures of the house any my Smith gun safe. I had a 36 gun safe with the fire board lining, which saved my guns. It done its job. I never thought I would need it for a fire but I did.

Please send me a price on your Oak Plus safe for 45 guns...

John Upton

Dear Doug

We wanted to write to let you know how impressed we were in our recent dealings with you and your company. We purchased our house about 4 years ago, complete with our very own version of Fort Knox in the basement. The handle on the vault door had broken and we were at a loss as to how to fix it ourselves. We telephoned and you explained how to get the lock apart to assess the damage. Once this had been done, we wrote to you explaining the situation and you immediately shipped out a new handle mechanism which has now been installed and everything is working 100% once again. We are very grateful for your fast and helpful attention and would have no hesitation in recommending your company to others.

Best regards
Clive Wotton

Hi Doug!:
My apologies for taking so long to advise you that the safe door arrived in good order, my son picked it up at the YELLOW FREIGHT dock Friday late afternoon. Saturday morning, he brought it up to my home along with a couple of his friends. I had two of my friends here also. Together, we man-handled the door into position and my carpenter plumbed the door & secured it to my concrete walls.

Look for additional E-mails from me for possible additional orders. Many of my friends have guns and with the drug problem being what it is, they want to secure their hard earned firearms.

My sincere THANK YOU to you and all your employees that worked on my door. YA ALL DONE GOOD!!!!
Gary

Hi Doug,

After having my safe for over 13 years and having moved it six times in and out of five states, it had remained unflawed until my recent move. During the handling, the movers put some bad scratches in the beautiful metallic green finish. I was more sad than angry as I have always been proud of it's elegant finish, and the privileged few who have seen the safe have all complimented on that. After this much time I didn't expect to be able to contact a company I did business with that long ago, let alone get information on the paint used back then. Much to my delight Smith Security safes is going strong and easy to find on the Net. I was really pleased with your prompt reply to my email and quite impressed that you not only knew what paint it was, but that you also offered send me some touch up at no charge.

Thank you for providing a well made, durable product backed up by a prompt response and solid support.

Jack, Wisconsin

Dear Doug,

I just wanted to take a minute to praise your product.

In Feb. of 2006, we unfortunately had a house fire. There was snow on the ground and we live on top of a mountain, so the fire trucks never got any water to the site. My vault was in the basement and had 12" concrete walls and ceiling with your heavy vault door installed. There was about 6 feet of red hot material on top of and surrounding the vault. The next day after the fire we tried for hours to get through the vault door. pulling with a tractor and using several types of cutting tools we were wasting our time and did nothing but tear up our tools. We finally cut a hold through the middle of the door to gain access to the vault.

The good part of the story was everything in the vault was OK. Tears came to my eyes when I saw the family Bible, which was brought over on the Mayflower, and it was fine. All of my weapons were serviceable. there was some smoke damage, but I truly believe if I would have sealed the door better, I would have had no damage.

As you know, I recently bought 2 new vault doors from you. I am confident that once I seal these properly, all of my goodies are safe, thanks to Smith Security Safes

Thank you very much for the great products, I will always recommend your doors to anyone who wants their set-up bulletproof.

Berryville AR

I bought my safe from Smith around 1986 and I just want to say since day one I have loved it and still do. I looked everywhere for an affordable secure safe and Smith's was the winner. Just wanted to drop a line to you guys and say thanks for a well made and durable safe that has offered me security for my weapons for years.

Baton Rough, LA

Mr. Smith

I thought I's drop you a note to let you know how satisfied I am with my new safe. I understand that Tyler mad the safe. I met him when he delivered it here to the house. He did an excellent job and was very professional installing it for me.

Thank you again

mmmDoug,

Wanted you to know that I am a very happy customer, just as you and your foreman ? stated the safe was unloaded with one other guy tipped right off used the steel rollers to place the safe and I love it.

In this fast pace world no-one wants to take time to talk/sell/show concern; well you did all this! It makes me feel good to deal with a per son not just a company.

Even with a house alarm system it gives more relief when leaving and especially when returning home that all is well. If you need any reference for any future sales feel free to have them e-mail me...

Thank you